Refund policy

Returns & Exchanges

Shop Barbour With Confidence

If you're not completely satisfied with your purchase, you can exchange or return your items within 30 days for a store credit to the value of the original purchase under the following conditions:

  • Items were purchased directly from barbour.co.nz
  • A valid proof of purchase must be supplied (such as your online order number or invoice).
  • Items are in a pristine, resalable condition: unworn, unwashed, and with all original tags still attached.
  • Sale & Clearance Items: Sale items cannot be returned for a store credit; they are eligible for an exchange only and are subject to stock availability and price adjustments.
  • We do not accept cancellations on any processed orders once they have been placed on barbour.co.nz.

 

Faulty Goods & Consumer Guarantees

A full refund or replacement will be provided for faulty goods in strict accordance with our obligations and your consumer rights under the Consumer Guarantees Act (CGA). 

 

How to Return Your Package

Visit barbour.co.nz/pages/returns-exchanges to download and complete our official Return Form. 

Pack your items securely and mail the products back to our transit hub:

Barbour New Zealand
c/o Liquid Brands Ltd
33 Islington Avenue, Islington
Christchurch, 8042
New Zealand

 

Important Notes:

  • Shipping Responsibility: Return shipping and handling charges are non-refundable and remain the responsibility of the consumer. We strongly recommend choosing a trackable shipping service, as you retain legal responsibility for the package and goods until they are safely received at our facility. Kindly keep your postal receipt and tracking number on hand.
  • Processing Timelines: Your return and store credit or refund will be processed within 14 days of your parcel arriving back at our warehouse. During peak seasonal or promotional periods, processing may take up to 21 days.
  • Assessment & Exclusions: For items deemed subject to fair wear and tear, accidental damage, or product misuse, a remedy or refund will not be provided.
  • Barbour New Zealand reserves the right to assess the condition of all returned garments prior to authorizing a remedy. For standard size or style exchanges, customers are required to place a fresh online order subject to live stock availability.

If you have any questions regarding your return, please reach out to our dedicated Customer Service team at 03 384 7269 or email us at info@barbour.co.nz

 

Consumer Claims

Your purchase is completely protected by consumer guarantees under the Sale of Goods Act and Consumer Guarantees Act (CGA). If a product fails to meet an acceptable quality standard—including being faulty, unsafe, or not matching its description—you have a legal right to a remedy. 

Depending on whether the fault is assessed as a major or minor failure, you are entitled to have the product repaired, replaced, or fully refunded. Please note that consumer claims do not cover normal wear and tear, intentional neglect, or defects caused by misuse and accidental damage.