Refund policy

Returns & Exchanges

Shop Barbour With Confidence
If you're not completely satisfied with your purchase, you can exchange or return your items within 30 days for a store credit to the value of the original purchase under the following conditions:

Items were purchased from barbour.co.nz
A proof of purchase must be supplied (order number).
Items are in a resalable condition, unworn and with tags still attached.
Sale/Clearance items cannot be returned, only exchanged and are subject to price adjustments.
We do not accept cancellation on any processed orders on barbour.co.nz
A full refund will only be provided for faulty goods in accordance with our obligations under the CGA.

Mail the products back to:

Barbour New Zealand
c/o Liquid Brands Ltd
33 Islington Avenue, Islington
Christchurch, 8042
New Zealand

Visit barbour.co.nz/pages/returns-exchanges to download our Return Form.

Note:

Return shipping and handling charges are non-refundable, and the responsibility of the consumer. Your return and refund will be processed within 14 days of you returning your parcel to us. At busier times this may take up to 21 days. Kindly adhere to the return instruction accordingly to ensure your requests are being processed promptly.

For items deemed subject to fair wear and tear, accidental damages or misuse, a full refund will not be provided. Woden New Zealand has the right to assess the condition of returned goods prior to providing a full refund. In the event of any dispute, the decision of Woden New Zealand shall be final and conclusive. For exchanges, customers are required to place a new online order subject to availability.

In return, you should make sure that the goods are securely wrapped. You have the responsibility of the package/goods until we receive it. So keep the postal receipt and tracking number.

If you have any questions about the above, please contact our Customer Service team on 03 595 5840.

 
Claims
Your purchase is covered by the Sale of Goods Act. This means you have a right to have a faulty product repaired or replaced, or to receive a refund or price adjustment, depending on the situation. Complaints must be justified, and the rights do not cover defects caused by misuse or damage.