Returns & Exchanges

Shop Barbour With Confidence

If you are not completely satisfied with your purchase, you can exchange or return your items within 30 days for a store credit to the value of the original purchase, provided the following conditions are met:

• Direct Purchases: Items were purchased directly from barbour.co.nz

• Proof of Purchase: A valid proof of purchase must be supplied (such as your online order number or invoice).

• Item Condition: Items are in pristine, resalable condition—unworn, unwashed, and with all original tags attached.

• Sale & Clearance Items: Sale items cannot be returned for a store credit; they are eligible for an exchange only, subject to stock availability and price adjustments.

Order Modifications: We do not accept cancellations or modifications on processed orders once they have been placed on barbour.co.nz

Faulty Goods & Consumer Guarantees

A full refund or replacement will be provided for faulty goods in strict accordance with our obligations and your consumer rights under the New Zealand Consumer Guarantees Act 1993 (CGA).

How to Return Your Package

1. Complete the Form: Fill out our Returns and Exchanges Form available here

2. Pack Securely: Securely package your items and post them back to our local fulfillment hub:
   

Important Notes

• Shipping Responsibility: Return shipping and handling charges are non-refundable and remain the responsibility of the customer. We strongly recommend using a trackable shipping service, as you retain legal responsibility for the goods until they are safely received at our facility. Please keep your postal receipt and tracking details.

• Processing Timelines: Your return, store credit, or refund will be processed within 14 days of your parcel arriving at our warehouse. During peak seasonal or promotional periods, processing may take up to 21 days.

• Assessment & Exclusions: Returns will not be accepted for items subject to fair wear and tear, accidental damage, or product misuse. Barbour NZ reserves the right to assess the condition of all returned garments prior to authorizing a remedy.

• Exchanges: For standard size or style exchanges, customers are required to place a new online order, subject to live stock availability.

For any questions regarding your return, please reach out to our Customer Care team at info@barbour.co.nz

Consumer Rights (New Zealand)

Your purchase is fully protected by consumer guarantees under the New Zealand Consumer Guarantees Act 1993 (CGA). If a product fails to meet an acceptable quality standard—including being faulty, unsafe, or not matching its online description—you are legally entitled to a remedy.

Depending on whether the defect is minor or major, you are entitled to have the product repaired, replaced, or fully refunded. Consumer claims do not cover normal wear and tear, neglect, or damage caused by misuse.